Help us understand what went wrong
Choose the right contact for a website issue or a concern about an insurance policy.
Website or service complaints
Email our support team with your name, contact details, a description of the issue and any relevant request reference. Keep a copy of your message for follow-up. Share policy documents only when requested through an appropriate channel.
Policy or claim complaints
Raise a policy-related grievance with the insurer's grievance redressal officer and retain the acknowledgement. If you are dissatisfied with the insurer's response or do not receive a response, consult the official escalation guidance.
Information to keep ready
- Policy number and insurer name, if relevant
- Your earlier complaint reference and correspondence
- A clear description of the issue and the outcome you are seeking