Know the next step when you need support
Keep your policy details ready and contact the insurer through its official claims channel.
Start with your insurer
Use the claims contact details in your policy documents. Ask about notification requirements, documents and the process for your specific situation.
- Keep your policy number and contact details ready.
- Record the claim reference and correspondence.
- Provide accurate information and the documents requested by the insurer.
Ask us for guidance
If you need help locating information or understanding the next step, contact our support team. The insurer assesses the claim under the policy terms; assistance does not guarantee acceptance.
If your concern is unresolved
Use the Complaints page to find the insurer grievance process and official escalation information.