Refund & cancellation information
Find the relevant terms and contact for a payment, cancellation or refund question.
Quotation requests
The shared quotation form collects an enquiry and does not take payment or issue a policy. There is no payment to refund from submitting that form.
Insurance policy cancellations
Cancellation eligibility, applicable deductions and any refund depend on the insurer, product and policy terms. Consult the policy documents and contact the insurer using its official service channels.
Prepare your request
Do not share payment card details, passwords or one-time codes in a support enquiry.
- Policy number and insurer name
- Payment receipt or transaction reference
- Reason for cancellation and relevant correspondence
Need assistance?
Contact us if you need help identifying the relevant policy service channel. We cannot confirm a refund until the responsible provider has assessed the request.